Failed backup

[bcollins]

I have a current backup log as listed here:

August 19, 2023, 12:00 am - Backup Lock acquired!
August 19, 2023, 12:00 am - Running pre-backup hooks…
August 19, 2023, 12:00 am - Adding items…
August 19, 2023, 12:11 am - Building manifest…
August 19, 2023, 12:11 am - Creating backup…
August 19, 2023, 1:58 am - Storing backup…
August 19, 2023, 1:58 am - Could not login using combination of username (FreePBX) and password (***********)
August 19, 2023, 1:58 am - Removed backup tmp file /var/spool/asterisk/tmp/20230819-000002-1692421202-13.0.197.31-1510202262.tgz
August 19, 2023, 1:58 am - Running post-backup hooks…
August 19, 2023, 1:58 am - Backup completed with errors!

I have updated the password listed within PBX and Synology, however it keeps saying that it cannot login. Any ideas where to start?

[comtech]

What does Synology say about the attempt?

[bcollins]

Could not find nothing in their logs either which is strange. The last successful backup was in March.
I wonder if the password in FreePBX needs to be logged as the sysadmin of the Synology box instead of the FreePBX login that I created in Synology?

[kierknoby]

Check the Synology firewall rules, port, and that the file you’re saving to is mounted and accessible.

[bcollins]

File is accessible because there are file in there from 2022 so it was accessible at one point.