I am running FreePBX version 2.5.2.2 and asterisk version 1.4.26.2. I have a IVR menu that has options for 4 queues and 0 for operator. Up until now we have not had a receptionist to take calls so the destination for 0 options has always gone to the same queue as option 1. Today I created a new queue called receptionist and set option 0 to go there with the fail over destination as queue 100 (which was the destination it used to go to first). Now if the receptionist queue times out, instead of going to the fail over destination, it goes back to the main IVR message. I tried using other extensions as the fail over but it kept going back to the IVR. Nothing I set seems to work. Anyone else seen this behavior?
Jared