External call forward failover if busy


(United Kingdom) #1

What is the best way to send a call to a number outside the PBX (such as a mobile number) with the option of a failover destination if the mobile number is busy?

At the moment I am using an inbound route --> misc destination which sends the call back out to a mobile number however if this mobile number rejects the call or is busy, I want to have an optional destination.

This way I would need to keep the call channel open whilst the mobile is dialling and if a busy tone is received, then send back in the system (to a queue for example.

Thanks for your help in advance!


(Itzik) #2

You can setup a virtual extension with followme and enable call confirmation.
Then set the failover destination to whatever you want.


(system) closed #4

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