We have a ring group on 602 that is set to ring all phones in the building. This worked for a little while, but now we have two cordless extensions that do not ring when the ring group is called, but do ring if you call the extension direct.
The cordless unit we are using is the Yealink W65H.
Looking at the debug, these lines are showing as busy, but I don’t know why.
Fun starts on line 339
What I have tried:
- Rebooted the W60 base
- Rebooted the handsets
- Dialed *79 on both handsets to ensure no DND
- Cursed at them
- Set Skip Busy Agent to Yes
When Skip Busy Agent is on, the phones act as they should and ring, but I feel like that is a band-aid, not a fix. What might cause this?