I recently did multiple restores from pre v13 versions to v15 using the backup and restore module. I have a total of 3 servers that after restoring, extensions_additional.conf has no *97 dialplan at all so users cannot dial into their voicemail. It shows up in console as:
Call from ‘4000’ to extension ‘*97’ rejected because extension not found in context ‘from-internal'
On a working server I can
grep *97 extensions_additional.conf and it will return dialplan, but on the problem servers there is absolutely no dialplan for that feature code. This is also an issue with dialing directly to voicemail using *, it says not found in from-internal. How can I get extensions_additional.conf to regenerate properly? I’ve tried obvious things like
fwconsole reload and
Callers can leave voicemails on these extension no problem.