So someone helpfully unplugged the freepbx server on Sunday and we’ve still got lingering gremlins. It’s related to a bug I’ve previously mentioned on this forum I’m sure. But basically all of my extension states are unknown so incoming external callers get the “not available message”.
I thought a restart command via fwconsole would help but it hasn’t. Any ideas?
27750 [2021-10-27 14:48:59] VERBOSE[C-00000001] res_agi.c: dialparties.agi: EXTENSION_STATE: 4 (UNKNOWN)
27751 [2021-10-27 14:48:59] VERBOSE[C-00000001] res_agi.c: dialparties.agi: Extension 20 has ExtensionState: 4
27752 [2021-10-27 14:48:59] VERBOSE[C-00000001] res_agi.c: dialparties.agi: Checking CW and CFB status for extension 20
27753 [2021-10-27 14:48:59] VERBOSE[C-00000001] res_agi.c: dialparties.agi: Extension 20 is not available to be called
Have you eliminated your network as the possible culprit? We’ve got quite a few deployments out there and I am not sure that we’ve ever seen this problem on any of them.
Are your phones and your PBX on the same network? If not do you have SIP ALG turned off on the router that’s managing the connections between your phones and your system? What do you have setup for registration timeout settings for your endpoints (i.e. how often are they setup to re register against the phone system)?
While the endpoints are in the unregistered state, did you do a SIP capture and can you see the phones trying to register?
What version of Asterisk are you using?
You haven’t really provided much info beyond stating the symptom for anyone to be able to help you here.
Phones and PBX on the same network
SIP ALG turned off
Registration timeout is set to 20s
Registration attempts set to 0 (keep trying indefinitely, right?)
I didn’t do a SIP capture, no.
Asterisk version is 13.38.2
FreePBX version 18.104.22.168
I am leery of doing an update, I know how fiddly Asterisk/FreePBX is and mostly things work now and I’m not really being paid to manage or monitor this business (it’s a former client, sort of) anymore apart from when they have a powercut things go pear shaped and I help out of the goodness of my heart haha