I have a weird incorrect Caller ID Number issue I cant figure out whats causing it. I have 11 extensions on PBXact:
7 of the extensions are all at the corporate office and their caller ID is the main company number. I have the CNAM updated by Sipstation and thats correct.
There are 4 remote phones (S705) using VPN that work great. These remote phones/extensions all have their own DID. I submitted CNAM requests for these DID to Sipstation along with the main number at the corporate office at the same time.
I have the CallerID number set in “Extension” for these 4 remote phones to overide the CallerID set at the Trunk Level. Caller ID is blank in outbound route.
When these remote phones make outgoing calls, the main corporate office number is showing on the receipents caller id, not their DID that I have set in Extension…
What is causing this? How do I get a specific extension that has a DID routed to it display the CallerID Number I have set in Extension?