Extension limit call inbound


(Tunisie) #1

Hi it is possible with freepbx exemple : did point to queue and inside queue they are for exemple 4 exetensions i want limit call for each extension to answer , so for exemple today i want extension 100 inside the queue take only 10.inbound call not more ?


(Communication Technologies) #2

I do not think there is the ability to set a hard limit for an agent in a queue. There are custom scripts you could likely develop to achieve this function, but perhaps the simpler option is to have the agent sign out after 10 calls?

Queues Wiki:
https://wiki.freepbx.org/display/FPG/Queues+Module+User+Guide#QueuesModuleUserGuide-RingStrategy


(Tunisie) #3

Thank you for your answer how ca n agent sign out after 10 call for exemple?


(Communication Technologies) #4

You can do it from the server:
https://community.freepbx.org/t/cli-log-agent-out/49996/4

Or the agent can sign out from their phone via an assigned BLF or a feature code:
https://wiki.freepbx.org/display/FPG/Feature+Code+Descriptions#FeatureCodeDescriptions-Queues


(Tunisie) #5

This is log cli manual i search same thing auto per day exemple after 10 call limit or logout extension.

I have found this but i do not if ot will work :
https://community.freepbx.org/t/limit-the-number-of-calls-per-extension-per-day/11816


(Communication Technologies) #6

The post is old, but could still work. You would have to try it yourself to know for sure.