Extension does not receive call

Hello, I have a problem with a single extension, in this case 300, it logs in and makes calls normally, but does not receive calls. It doesn’t even show that you are logged in to Asterisk.

This is a record of the extension with a problem and one that is normal
asterisk -rx “pjsip show endpoints”

Endpoint: 300/300 Not in use 0 of inf
InAuth: 300-auth/300
Price: 300

Endpoint: 701/701 Not in use 0 of inf
OutAuth: 701-auth/701
InAuth: 701-auth/701
Aor: 701 1
Contact: 701/sip:[email protected]:52506;ob bf5f477f79 Avail 0.446

I am using the “utech softphone” software and “MicroSip” as pjsip extensions, even reversing the application with the same problem

thank you for your attention

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