Extension becomes unavailable

General Help
1

I’m brand new to Freepbx. I have setup a VPS online for a test box.
Asterisk version 13.16.0

I have setup a SIP trunk and am able to make make and receive calls.

I have purchased a Polycom vx411 phone and setup a X-Lite on my desktop for testing.

I’m finding that my polycom becomes unreachable after 1-2 minutes of being idle. Whenever I try to call it, the caller receives 3 rings and it goes to voicemail. The polycom itself never rings. If I route that same call to X-lite, X-lite rings as it should.

if I try calling the polycom from x-lite it too goes to voicemail after 3 rings.

The polycom only appears to accept incoming calls after it first boots OR after I make an outgoing call. It then appears to have 1-2 minutes of life to receive a call.

My Freepbx is on the internet, and my 2 phones are on my LAN behind a sonicwall firewall. I also tried to take the phone and plug it directly into my cable modem router to bypass the sonicwall and it does the same thing.

I’ve been doing a lot of reading. I double checked DND. I’ve recreated the extension. Rebooted the server & phone. Currently my asterisk info > peers reads like this:

Endpoint: 201/201 Unavailable 0 of inf
InAuth: 201-auth/201
Aor: 201 1
Contact: 201/sip:[email protected]:14884 11d67680d7 Unavail 0.000
Identify: 201-identify/201

2

Logs. The /var/log/asterisk/full log should be tracking when the phones become active and when they die.

3

Please check Your NAT settings in SIP extension settings. Also post the output of sip set debug on .

4

It appears 1 minute after its reachable

[2017-10-16 19:53:31] VERBOSE[4137] res_pjsip/pjsip_configuration.c: Contact 201/sip:[email protected]:14884 is now Reachable. RTT: 45.069 msec
[2017-10-16 19:54:34] VERBOSE[4137] res_pjsip/pjsip_configuration.c: Contact 201/sip:[email protected]:14884 is now Unreachable. RTT: 0.000 msec

5

Thanks, I’m looking at it, and nat=yes. IP Config is static IP. I’m thinking that nat should be NO, and IP config should be Public IP since I’m just running it on a VPS witha public facing IP, no nat?

6

DO you have firewall on ? i had this issue when my firewall was configured wrong . are you using chan_sip or pjsip