I’m brand new to Freepbx. I have setup a VPS online for a test box.
Asterisk version 13.16.0
I have setup a SIP trunk and am able to make make and receive calls.
I have purchased a Polycom vx411 phone and setup a X-Lite on my desktop for testing.
I’m finding that my polycom becomes unreachable after 1-2 minutes of being idle. Whenever I try to call it, the caller receives 3 rings and it goes to voicemail. The polycom itself never rings. If I route that same call to X-lite, X-lite rings as it should.
if I try calling the polycom from x-lite it too goes to voicemail after 3 rings.
The polycom only appears to accept incoming calls after it first boots OR after I make an outgoing call. It then appears to have 1-2 minutes of life to receive a call.
My Freepbx is on the internet, and my 2 phones are on my LAN behind a sonicwall firewall. I also tried to take the phone and plug it directly into my cable modem router to bypass the sonicwall and it does the same thing.
I’ve been doing a lot of reading. I double checked DND. I’ve recreated the extension. Rebooted the server & phone. Currently my asterisk info > peers reads like this:
Endpoint: 201/201 Unavailable 0 of inf
Aor: 201 1
Contact: 201/sip:[email protected]:14884 11d67680d7 Unavail 0.000