I think Dave has some wisdom to share for this case: FOP2 Avoid other agents pause - #4 by cynjut
My voicemail on my personal phone says text me. If I am honest I am probably not going to call anyone back from a voicemail. I don’t give out my work did and nobody calls in for me so my desk phone doesn’t get used much. Slack and email are typically faster for everything.
I got inspired after reading this and finally got around to doing the transcription integration I have been wanting to do with Azure Cognitive Speech Service (5 hours of audio per month for free… if I am getting more than 5 hours of voicemail I am probably dead).
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