Error when saving a recording

General Help
1

Hi all,
Im using astrisknow 2.5.1.1 from the ISO and when i go to create a recording i get:

[ERROR] SAVING RECORDING:
cp: cannot open `/tmp/100-ivrrecording.wav’ for reading: Permission denied
Make sure you have entered a proper name

[ERROR] REMOVING TEMPORARY RECORDING:
cp: cannot open `/tmp/100-ivrrecording.wav’ for reading: Permission denied
Make sure Asterisk is not running as root

i got into shell and looked at the /tmp folder and I do see the recording, here is the info:
-rw------- 1 asterisk asterisk 79884 Jan 25 15:34 100-ivrrecording.wav

any ideas?

2

Who’s Distro are you using?

Have you verified that you are not running asterisk as root like the error says?

3