Error: Trying to remove “sangoma-pbx”, which is protected

I’ve found the other posts detailing other instances of this error and none of them seem to apply to my situation as none of the suggestions help get me past that error message. Here is the full output of the yum update -y command:

Loaded plugins: fastestmirror, versionlock
Loading mirror speeds from cached hostfile
sng-base | 3.6 kB 00:00
sng-epel | 4.7 kB 00:00
sng-extras | 3.4 kB 00:00
sng-pkgs | 3.4 kB 00:00
sng-updates | 3.4 kB 00:00
Resolving Dependencies
–> Running transaction check
—> Package asterisk-version-switch.noarch 0:5.1-2.sng7 will be updated
—> Package asterisk-version-switch.noarch 0:5.2-1.sng7 will be an update
—> Package audit.x86_64 0:2.8.1-3.el7 will be updated
—> Package audit.x86_64 0:2.8.1-3.el7_5.1 will be an update
—> Package audit-libs.x86_64 0:2.8.1-3.el7 will be updated
—> Package audit-libs.x86_64 0:2.8.1-3.el7_5.1 will be an update
—> Package bind-libs.x86_64 32:9.9.4-61.el7 will be updated
—> Package bind-libs.x86_64 32:9.9.4-61.el7_5.1 will be an update
—> Package bind-libs-lite.x86_64 32:9.9.4-61.el7 will be updated
—> Package bind-libs-lite.x86_64 32:9.9.4-61.el7_5.1 will be an update
—> Package bind-license.noarch 32:9.9.4-61.el7 will be updated
—> Package bind-license.noarch 32:9.9.4-61.el7_5.1 will be an update
—> Package bind-utils.x86_64 32:9.9.4-61.el7 will be updated
—> Package bind-utils.x86_64 32:9.9.4-61.el7_5.1 will be an update
—> Package device-mapper-multipath.x86_64 0:0.4.9-119.el7 will be updated
—> Package device-mapper-multipath.x86_64 0:0.4.9-119.el7_5.1 will be an update
—> Package device-mapper-multipath-libs.x86_64 0:0.4.9-119.el7 will be updated
—> Package device-mapper-multipath-libs.x86_64 0:0.4.9-119.el7_5.1 will be an update
—> Package dracut.x86_64 0:033-535.el7 will be updated
—> Package dracut.x86_64 0:033-535.el7_5.1 will be an update
—> Package dracut-network.x86_64 0:033-535.el7 will be updated
—> Package dracut-network.x86_64 0:033-535.el7_5.1 will be an update
—> Package firewalld.noarch 0:0.4.4.4-14.el7 will be updated
—> Package firewalld.noarch 0:0.4.4.4-15.el7_5 will be an update
—> Package firewalld-filesystem.noarch 0:0.4.4.4-14.el7 will be updated
—> Package firewalld-filesystem.noarch 0:0.4.4.4-15.el7_5 will be an update
—> Package ghostscript.x86_64 0:9.07-28.el7_4.2 will be updated
—> Package ghostscript.x86_64 0:9.07-29.el7_5.2 will be an update
—> Package htop.x86_64 0:2.2.0-1.el7 will be updated
—> Package htop.x86_64 0:2.2.0-3.el7 will be an update
—> Package incron.x86_64 0:0.5.10-10.sng7 will be updated
—> Package incron.x86_64 0:0.5.12-11.el7 will be an update
—> Package initscripts.x86_64 0:9.49.41-1.el7 will be updated
—> Package initscripts.x86_64 0:9.49.41-1.el7_5.2 will be an update
—> Package java-1.8.0-openjdk.x86_64 1:1.8.0.181-3.b13.el7_5 will be updated
—> Package java-1.8.0-openjdk.x86_64 1:1.8.0.191.b12-0.el7_5 will be an update
—> Package java-1.8.0-openjdk-headless.x86_64 1:1.8.0.181-3.b13.el7_5 will be updated
—> Package java-1.8.0-openjdk-headless.x86_64 1:1.8.0.191.b12-0.el7_5 will be an update
—> Package kernel.x86_64 0:3.10.0-862.14.4.el7 will be installed
—> Package kernel-headers.x86_64 0:3.10.0-862.9.1.el7 will be updated
—> Package kernel-headers.x86_64 0:3.10.0-862.14.4.el7 will be an update
—> Package kexec-tools.x86_64 0:2.0.15-13.el7 will be updated
—> Package kexec-tools.x86_64 0:2.0.15-13.el7_5.2 will be an update
—> Package kpartx.x86_64 0:0.4.9-119.el7 will be updated
—> Package kpartx.x86_64 0:0.4.9-119.el7_5.1 will be an update
—> Package libblkid.x86_64 0:2.23.2-52.el7 will be updated
—> Package libblkid.x86_64 0:2.23.2-52.el7_5.1 will be an update
—> Package libmount.x86_64 0:2.23.2-52.el7 will be updated
—> Package libmount.x86_64 0:2.23.2-52.el7_5.1 will be an update
—> Package libuuid.x86_64 0:2.23.2-52.el7 will be updated
—> Package libuuid.x86_64 0:2.23.2-52.el7_5.1 will be an update
—> Package mariadb.x86_64 1:5.5.56-2.el7 will be updated
—> Package mariadb.x86_64 1:5.5.60-1.el7_5 will be an update
—> Package mariadb-libs.x86_64 1:5.5.56-2.el7 will be updated
—> Package mariadb-libs.x86_64 1:5.5.60-1.el7_5 will be an update
—> Package mariadb-server.x86_64 1:5.5.56-2.el7 will be updated
—> Package mariadb-server.x86_64 1:5.5.60-1.el7_5 will be an update
—> Package mokutil.x86_64 0:12-1.el7.centos will be updated
—> Package mokutil.x86_64 0:12-2.el7 will be an update
—> Package nss.x86_64 0:3.36.0-5.el7_5 will be updated
—> Package nss.x86_64 0:3.36.0-7.el7_5 will be an update
—> Package nss-sysinit.x86_64 0:3.36.0-5.el7_5 will be updated
—> Package nss-sysinit.x86_64 0:3.36.0-7.el7_5 will be an update
—> Package nss-tools.x86_64 0:3.36.0-5.el7_5 will be updated
—> Package nss-tools.x86_64 0:3.36.0-7.el7_5 will be an update
—> Package openvpn.x86_64 0:2.4.6-1.el7 will be updated
—> Package openvpn.x86_64 0:2.4.7-1.el7 will be an update
—> Package python-firewall.noarch 0:0.4.4.4-14.el7 will be updated
—> Package python-firewall.noarch 0:0.4.4.4-15.el7_5 will be an update
—> Package python-perf.x86_64 0:3.10.0-862.9.1.el7 will be updated
—> Package python-perf.x86_64 0:3.10.0-862.14.4.el7 will be an update
—> Package redis.x86_64 0:3.2.12-1.el7 will be updated
—> Package redis.x86_64 0:3.2.12-2.el7 will be an update
—> Package selinux-policy.noarch 0:3.13.1-192.el7_5.4 will be updated
—> Package selinux-policy.noarch 0:3.13.1-192.el7_5.6 will be an update
—> Package selinux-policy-targeted.noarch 0:3.13.1-192.el7_5.4 will be updated
—> Package selinux-policy-targeted.noarch 0:3.13.1-192.el7_5.6 will be an update
—> Package shim-x64.x86_64 0:12-1.el7.centos will be updated
—> Package shim-x64.x86_64 0:12-2.el7 will be an update
—> Package systemd.x86_64 0:219-57.el7 will be updated
—> Package systemd.x86_64 0:219-57.el7_5.3 will be an update
—> Package systemd-libs.x86_64 0:219-57.el7 will be updated
—> Package systemd-libs.x86_64 0:219-57.el7_5.3 will be an update
—> Package systemd-sysv.x86_64 0:219-57.el7 will be updated
—> Package systemd-sysv.x86_64 0:219-57.el7_5.3 will be an update
—> Package tuned.noarch 0:2.9.0-1.el7 will be updated
—> Package tuned.noarch 0:2.9.0-1.el7_5.2 will be an update
—> Package tzdata.noarch 0:2018e-3.el7 will be updated
—> Package tzdata.noarch 0:2018f-2.el7 will be an update
—> Package tzdata-java.noarch 0:2018e-3.el7 will be updated
—> Package tzdata-java.noarch 0:2018f-2.el7 will be an update
—> Package util-linux.x86_64 0:2.23.2-52.el7 will be updated
—> Package util-linux.x86_64 0:2.23.2-52.el7_5.1 will be an update
—> Package yum.noarch 0:3.4.3-158.7.sng7 will be updated
—> Package yum.noarch 0:3.4.3-161.9.sng7 will be an update
–> Finished Dependency Resolution
–> Running transaction check
—> Package kernel.x86_64 0:3.10.0-693.21.1.el7 will be erased
–> Processing Dependency: kernel(napi_complete_done) = 0x905307be for package: kmod-via-rhine-1.5.2-1.sng7.x86_64
–> Processing Dependency: kernel(napi_complete_done) = 0x905307be for package: kmod-via-velocity-1.16-1.sng7.x86_64
–> Running transaction check
—> Package kmod-via-rhine.x86_64 0:1.5.2-1.sng7 will be erased
–> Processing Dependency: kmod-via-rhine for package: sangoma-pbx-1902-3.sng7.noarch
—> Package kmod-via-velocity.x86_64 0:1.16-1.sng7 will be erased
–> Running transaction check
—> Package sangoma-pbx.noarch 0:1902-3.sng7 will be erased
–> Finished Dependency Resolution
Error: Trying to remove “sangoma-pbx”, which is protected

2 Likes
yum downgrade kmod-via-rhine
yum downgrade kmod-via-rhine
yum downgrade kmod-via-velocity
yum downgrade kmod-via-velocity
yum upgrade
2 Likes

Downgrade both twice? Just wanting to make sure that’s not a typo.

Correct, downgrade 2x.

2 Likes

That took a while but that seems to have resolved the issue. Thank you.

1 Like

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