Can I fix this, or do I need to submit a bug report or ask for support?
(The last 2 or 3 times I created a bug report on different things it was closed and I was told to ask for support instead. It takes time to make the bug report only to be told you have to do it again.) Here is another one for a similar issue)
Iām going to open the support ticket, but Iām just asking here to see if anyone else has seen this.
i do remember seeing something about this a while ago, but I thought it was fixed in the --edge version of EPM. Of course, it was long enough ago that Iād expect it to be out of QA and in the main trunk. Iād submit a ticket and see what they say. Like @PitzKey said, itās a commercial module, so unless itās something procedural in the way youāre doing something, thereās not a lot us chickens can do to help anyone with that.
Hi @BGM Latest edge release is 14.0.23 so please download latest edge release of epm by using below command āfwconsole ma downloadinstall --edgeā
Your error means you have expansion module configuration present in your template with buttons whose ātypeā like BLF etc not defined so please check your expansion module configuration again.
Ah - in fact, I do! I didnāt realize it would cause a problem, though. Normally, if there is an error like that, the system tells me I forgot something or left something blank that canāt be blank.
Anyway, there was one template where I had set BLF-XFER and I changed them to blank (unconfigured).
So, now I have BEMs that are either completely configured, completely blank, or partially configured with the rest of the entries completely blank.
Fixing the BEM did not clear the issue, though.
I went through the phone models and made sure they didnāt have unconfigured BLF buttons, as well.
I only have 4 templates for my polycom phones and 1 for a Cisco Digital-to-Analog adapter.
Now I can confirm that there are no unconfigured BLF or speeddial buttons. They are either configured or completely blank. And Iāve done this for both BEMs and for the phones in each template.
Still, when I āSave, Rebuild Configs and Update Phonesā or " Save and Rebuild Configs", I get the error when I try to save the Basefile Edit. I do not get the error when I simpy āSaveā
However, I donāt have the error now on all the templates when I go to edit the basefile. I only get the error now on the basefile of a template where no BEM is configured.
(and I have placed a support ticket, but they are slow)
Actually, I think it works now! After I adjusted the templates, I had to SAVE it first. Then I could run Save, Update and Restart phones - and it worked!
Thank you very much, Kupta - you solved my issue (and before commercial support!)!
) Here is another one for a similar issue)