Hi @DR7PBX EPM now has option to use either “custom firmware” or EPM certified firmware from EPM servers.
If you are trying to download firmware from EPM server then you can see logs in “fwconsole debug” which will tell you about downloading progress and download is purely depends on size of firmware and your internet speed.
If you dont find anything in log and stuck forever then i think as you are using commercial module so request you to please open a commercial support ticket here
Thanks
Kapil