EPM Comercial Polycom Firmware fails download CRC Errors of files

Commercial Products and Partners
1

Have tried multiple downloads, from multiple machines

Firmware Slot 1
Firmware download failed.
Please resubmit to try again.

amporta a dbug shows

2018-09-07 13:09:18 (3.72 MB/s) - ‘/tftpboot/firmwaredownloads/polycom.1.11.tar.gz’ saved [840505311/840505311]

tar: Skipping to next header
tar: Exiting with failure status due to previous errors

manually downloading the file from

wget http://ct.schmoozecom.net/polycom.1.11.tar.gz

tar -xvzf polycom.1.11.tar.gz
2345-11402-001.sip.ld
tar: Skipping to next header
tar: Exiting with failure status due to previous errors

tar -xvzfi polycom.1.11.tar.gz
tar (child): i: Cannot open: No such file or directory
tar (child): Error is not recoverable: exiting now
tar: Child returned status 2
tar: Error is not recoverable: exiting now

gzip -d polycom.1.11.tar.gz
gzip: polycom.1.11.tar.gz: invalid compressed data–crc error
gzip: polycom.1.11.tar.gz: invalid compressed data–length error

this is the only file I have in polycome/1/

2345-11402-001.sip.ld

==> /var/log/httpd/error_log <==
-2018-09-07 13:55:35- http://ct.schmoozecom.net/polycom.1.11.tar.gz
Resolving ct.schmoozecom.net (ct.schmoozecom.net)… OUT > 199.102.239.54
Connecting to ct.schmoozecom.net (ct.schmoozecom.net)|199.102.239.54|:80… OUT > connected.
HTTP request sent, awaiting response… OUT > 200 OK
Length: 840505311 (802M) [application/x-gzip]
Saving to: ‘/tftpboot/firmwaredownloads/polycom.1.11.tar.gz’

I don’t think this is a user error? are the files corrupt on schmoozecom.net?

I have tried downloading 3 other versions and the same results.
gzip -d polycom.1.09.tar.gz
gzip: polycom.1.09.tar.gz: invalid compressed data–crc error
gzip: polycom.1.09.tar.gz: invalid compressed data–length error

md5sum of returns
md5sum polycom.1.11.tar.gz
4a154082582a0ae7fc060e2075dc0be7 polycom.1.11.tar.gz
But, i have nothing to compare the sum too.

2

Which version of Endpoint Manager are you on?

3

does seem to mater, i was on an older one but now have
EndPoint Manager14.0.2.144StableSangoma Technologies CorporationCommercial Enabled
this isn’t effecting just 1 system. it is effecting 3 of mine.
and, systems that used to work just stopped installing firmware properly.

4

well, this is weird. if i download it on my windows machine, then ssh it to the freepbx box i get an md5 of
md5sum polycom.1.11.tar.gz
2c312d89fdf3d9750679ca334b0341c7 polycom.1.11.tar.gz

5

Downloading http://ct.schmoozecom.net/polycom.1.11.tar.gz to Windows, doing
fciv -md5 polycom.1.11.tar.gz
yields:
2c312d89fdf3d9750679ca334b0341c7 polycom.1.11.tar.gz
(same as your last post) and no problems extracting the contents.

6

yes, it is weird. when i do a wget from the freepbx machine i get
md5sum polycom.1.11.tar.gz
4a154082582a0ae7fc060e2075dc0be7 polycom.1.11.tar.gz
[root@LBS-PBX tempinstall]# tar -xvzf polycom.1.11.tar.gz
2345-11402-001.sip.ld
tar: Skipping to next header
tar: Exiting with failure status due to previous errors
md5sum polycom.1.11.tar.gz
4a154082582a0ae7fc060e2075dc0be7 polycom.1.11.tar.gz
[root@LBS-PBX tempinstall]# tar -xvzf polycom.1.11.tar.gz
2345-11402-001.sip.ld
tar: Skipping to next header
tar: Exiting with failure status due to previous errors

I downloaded it twice again from FreePBX box. got the same wrong md5sum. I just don’t understand what seems to be corrupting it on download, the exact same way.

I downloaded from a different freepbx box, on a different internet connection. and got this.
md5sum polycom.1.11.tar.gz
4a154082582a0ae7fc060e2075dc0be7 polycom.1.11.tar.gz

I am beginning to think something in our firewall is breaking it on download.
I just downloaded it again from my home Linux box.
md5sum polycom.1.11.tar.gz
2c312d89fdf3d9750679ca334b0341c7 polycom.1.11.tar.gz

and the file is fine.
I am going to consider this problem resolved (kinda its got to be something in my network environment that is breaking the download)

7

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