We have latest version installed.
We were using quick extension to create over 100 users.
Purchased EndPoint manager to link devices to accounts.
All was working well until an export/import on extensions. This was done to populate email fields and set voicemail settings across the users.
Exported extensions.
Edited email column and such.
Removed all but the changed and 2 required fields.
Imported changes, it was all green and finished import.
All of a sudden extensions started going offline.
NOTICE[78801] res_pjsip/pjsip_distributor.c: Request 'REGISTER' from '"User Name" <sip:[email protected]>' failed for '10.20.1.88:5060' (callid: f9feea588bb52f071a974a2ba91fe512) - Failed to authenticate
I then thinking the passwords since not being part of upload may have gotten null’d, uploaded the full sheet with the secrets column.
No change.
I pick a user and change their secret, save it, apply… then change it back. Their device doesn’t register.
I use a softphone client with the extension/secret in extensions and can register. I check the tftpboot and the username/password is right.
I restart the server, no change.
We have a hundred devices down and no clear path forward.
Again, I can go to any extension, get the secret and connect with softphone. I reboot their phone that has the same user/pass it always did when working, and it will not auth.
Anyone have insight to this?