Ok - Coming back to FreePBX/Commercial Endpoint Manager after being away for a while and I have several customers with Polycom Phones (mostly VVX - Some SoundPoints).
I have gotten used to Valet Parking with my hosted providers and I am also used to it working with Yealink and Grandstream phones on FreePBX - And customers EXPECT it to work.
So I am about to take a customer off Hosted and back to an On-Premise PBX and I am trying to make it work on the Polycom’s with Endpoint Manager - You can’t and TONS of posts here will attest to the frustration other people have in trying to make it work - most have given up, or settled for a sucky Park Button and then BLF’s for the various spots and just hoping you know which button you ended up parked on.
Not believing that it couldn’t be done, I looked at the XML of a Hosted Polycom phone that had the feature and the ONLY difference I could see is the attendant.resourceList.x.type=“automata”.
Surely It can’t be that simple - but it is! Here is what a button looks like configured in Endpoint Manager through the Interface on the phone:
In this config, you can see when someone is parked, but you can’t park there by pressing the button - you get the message “I’m Sorry, but there is no call parked on that extension”
But here is the Magic - Switch the type to “Automata” and the Valet-Parking works PERFECTLY!!!
No other changes necessary - we just need to be able to select Automata as the button type and we are Golden!!!
Why hasn’t this been added to Endpoint Manager??? This has been a working feature on my Hosted Polycom phones for YEARS NOW!
While I wait for an answer, I am going to try and hack the code for Endpoint Manager and see if I can add this option - This really is a missing feature - if it works everywhere else, it should work in FreePBX!