I am trying to build a very small IVR that does the following:
-System answers “Welcome to BUSINESSNAME. Press 1 to log in, 2 to log out, or stay on the line to leave a general message”:
=========================================
If the user presses 1:
“please enter your PIN and press the Pound Key” > 1234# > “Now enter the number of people that will be working and press the Pound key” > 2# > “Your login has been processed; Please hang up now, or stay on the line to leave a message with any additional details” > wait 5 seconds while ignoring all input > start voicemail recording (hang up at the end)
If the user presses 2:
“please enter your PIN and press the Pound Key” > 1234# > “Your log out has been processed; Please hang up now, or stay on the line to leave a message with any additional details” > wait 5 seconds while ignoring all input > start voicemail recording (hang up at the end)
If the user presses nothing:
Start voicemail
=========================================
At the back end, I just need the time of the call, the caller ID, the ID#, and the number of people working. Voicemail would be sent via email.
Any help is appreciated, and I apologize if this type of thing has been posted before: searching for login/logout brought up some promising leads, but they all tied into the voip system; this only needs to record the data.
Thanks