I;ve noticed when an emergency call is placed, the admin is sent 2 emails, first email doesnt have trunk name nor external caller id, the second email has that, is anyone else seeing 2 emails like this, seems pointless getting the first…
Email 1 where caller ID is that phones extension
the second, that contains caller id sent as the DID
Surely we only need one incidentally the caller ID above has in email - “”, DID - surely it could say “ext”, DID and include the trunk, and then we only need send 1 email.
Unless client has changed something, that is causing 2 emails, but doesnt look like it at first glance
(edited: forum did not like DID inside brackets 