Email or SMS alerts when queue wait times are high?

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(Medic1) #1

Is there a solution out there that can help my company management gets notified (in any way like email, text, etc…) when queue wait times are starting to exceed x number of minutes or when the number of calls in a queue exceed x number of calls?

(Dave Burgess) #2

There is a commercial queue management module that you can add to the system. It doesn’t do this, but it can help you with reporting.

You could probably add some login to a context (like the one that handles your inbound calls) that looks at the queue stats and sends a message. Thee is nothing in the system now that will do this, so the code will probably be entirely custom, but I’m sure it’s doable.

(Itzik) #3

IIRC, you can do an email alert with Asternic CC Stats.

(system) closed #4

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