I am trying to edit an agent’s name since we have a new name for that particular extension. I have looked in the “agents.conf” and “extensions.conf” files but there is nothing there for agent specific names and extensions. I even looked in the database and cannot find these settings there.
Where do I make this setup? I need to be able to see the new name on the Flash Panel and QueueMetrics.
We made the change on the Elastix GUI “PBX tab” -> “Extension on top left side” -> “select the agent and change the name there”.
I noticed another problem…when this agent logs out of the phone, the old name for that extension is displayed on the FOP2 panel. What other other configuration file do we need to change? This is purely ridiculous. The agent information should ONLY be setup in one file!
I did not ask for your anger nonsense. I just mentioned I am using Elastix (yes I mentioned it above) and need some help with the configuration of the agent name. And the setup with all these tools is not simple as it should be.
And you did not answer my question, so I am not sure what are you trying say in retrospect to my question.