Editable CDR solution needed

General Help
1

I need a way to interact with the call log, preferably in real time. Our work flow is:

user gets call->user completes call->user enters information about call into call log

I have been to the dark corners of the internet searching for a way to make this work. I am left with the conclusion that I will have to roll my own app that will interface with the CDR. I feel as if I am missing something. If I am wrong in my conclusion, can someone steer me in the right direction?

2

Yes, you will need to build your own app, link it to the CDR database, don’t add fields to asteriskcdrdb.

I would look at some of the sugarcrm/asterisk integration to see if they have what you need.

3

Thanks.