Ok so I have a really simple question about IVR. Its been a while since I played around with it so I forgot exactly how to set it up.
Currently when calls come in a greeting is played asking for the extension of the party your trying to reach, I can enter the extension, and it connects fine, but after about 10 seconds the system hangs up. Seems like I am missing an action in the IVR, but for the life of me I cannot remember what.
So currently its set up as follows,
Enable Directory NO
Directory Context DEFAULT
Enable Direct Dial ENABLED
Loop Before t-dest ENABLED
Loop Before i-dest ENABLED
Repeat Loops 2
Announcement “thank you for calling”
- Extensions: 500
Return to IVR DISABLED (tried this enabled as well)
Also tried with added option 2, hangup and or return to IVR.
Seems like no matter what I set it always connects the call then spawns hang up
Now if I bypass the IVR and have calls go directly to an extension that works fine.
So my guess is I totally do not understand the flow of the IVR even in its simplest form.
Any help would be much appreciated.