Hello! I want to share a quick story with you first. Emergency services responded to a 911 call made at our resort, but they were unable to pinpoint the room from which the emergency call was made. While I was able to very quickly figure out what room the person called from, it exposed a real issue with the liability of using FreePBX in a commercial environment. Specifically, how 911 calls are made and what happens after the call is made.
What I am proposing is a few helpful additions to FreePBX to ensure it’s commercial success in the marketplace, and really give it a popular feature set that will keep customers (and attorneys) happy.
First, on the FreePBX dashboard, can we get a “Who called 911?” widget that shows from what extension and the time the call was placed, and perhaps a link to the recorded call (if call recording is enabled.) Maybe there could be a blinking light next to the widget or maybe the whole widget can blink until the 911 notification is acknowledged on the dashboard? Perhaps the user acknowledging the E911 call from the FreePBX Dashboard will also be logged? Most of this info can be generated from the CDR Report when the Destination is specified for 911.
Secondly, can some sort of alert be generated via SMS to the manager on duty or owner/operator of the business, or to on property first responders or even the on-duty lifeguard or something? It would be nice to not have a patron lay dying in a room until emergency services show up which could be 15-30 minutes later.
And lastly, if there is a building operator or front desk, can that ring group get a call regarding the 911 call placed and from what room and time of call?
As a bonus, it would be nice if the dashboard widget had a link to a zipped log file that would show that on-property staff made every effort possible to help the 911 caller receive help, and when the case shows up in court that the log file could be submitted as evidence.
If we can do something like this, it would be a huge win for FreePBX in the commercial realm and for Open Source technology in general.
Thank You all for reading, and I am anxiously waiting to hear a response! The faster this gets outlined into a project, the faster we can provide a bounty on this project.