HI,
We need to manage unanswered calls from outside directed to a specific extension, we have set the Optional Destinations for each extension with the backup extension.
our problem is that even calls between extensions are sent to the backup extension, we thought of using a Dynamic route that checked the length of the CallerID to pass only calls longer than 3 dials.
we did some tests but we were unable to make it work, probably due to the syntax of the dynamic route, can anyone give us some advice on how to set it up correctly.
Thanks for your help.
Regards.