Dynamic Agent Hints not working

I am unable to get the BLF working for Dynamic Agents,
I create a blf button on my yealink phone with *45201 *8000 (no spaces) and it doesn’t light up when I log in, all other blf’s on the phone for other applications work, A static agent with a BLF for pause will work.

FREEPBX DISTRO 5.211.65-15

Connected to Asterisk 11.11.0 currently running on FPBX-Office (pid = 1855)
FPBX-OfficeCLI> database show CustomDevstate
/CustomDevstate/QUEUE210
: NOT_INUSE
/CustomDevstate/TC1 : NOT_INUSE
/CustomDevstate/TC2 : NOT_INUSE
/CustomDevstate/TCSTICKY1 : NOT_INUSE
/CustomDevstate/TCSTICKY2 : NOT_INUSE
5 results found.
FPBX-Office*CLI> core show function DEVSTATE
No function by that name registered.
Command ‘core show function DEVSTATE’ failed.

FPBX-Office*CLI> core show hints

-= Registered Asterisk Dial Plan Hints =-
       *47*204*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
       *47*200*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
                [email protected]           : SIP/207,CustomPresen  State:Idle            Watchers  1
                [email protected]           : ,CustomPresence:206   State:Unavailable     Watchers  0
                [email protected]           : SIP/205,CustomPresen  State:Idle            Watchers  1
                [email protected]           : SIP/204,CustomPresen  State:Idle            Watchers  1
                [email protected]           : SIP/203,CustomPresen  State:Unavailable     Watchers  1
                [email protected]           : SIP/202,CustomPresen  State:Idle            Watchers  1
       *46*202*[email protected]          : qpause:8000:Local/20  State:Unavailable     Watchers  0
                [email protected]           : SIP/201,CustomPresen  State:Idle            Watchers  2
                [email protected]           : SIP/200,CustomPresen  State:Idle            Watchers  4
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
                [email protected]           : SIP/209,CustomPresen  State:Idle            Watchers  1
                [email protected]           : SIP/208,CustomPresen  State:Idle            Watchers  1
             *[email protected]           : ccss:SIP/250          State:Unavailable     Watchers  0
                [email protected]           : SIP/210,CustomPresen  State:Idle            Watchers  1
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
                [email protected]          : park:[email protected]  State:Unavailable     Watchers  4
                [email protected]          : park:[email protected]  State:Idle            Watchers  0
                [email protected]          : park:[email protected]  State:Unavailable     Watchers  2
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
                [email protected]          : park:[email protected]  State:Idle            Watchers  0
                [email protected]           : ,CustomPresence:999   State:Unavailable     Watchers  0
       *47*202*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
       *47*205*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
       *47*201*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
             *[email protected]           : ccss:SIP/210          State:Unavailable     Watchers  0
       *46*210*[email protected]          : qpause:8000:Local/21  State:Idle            Watchers  0
             *[email protected]           : ccss:SIP/208          State:Unavailable     Watchers  0
             *[email protected]           : ccss:SIP/209          State:Unavailable     Watchers  0
             *[email protected]           : ccss:                 State:Idle            Watchers  0
             *[email protected]           : ccss:SIP/207          State:Unavailable     Watchers  0
             *[email protected]           : ccss:SIP/204          State:Unavailable     Watchers  0
             *[email protected]           : ccss:SIP/205          State:Unavailable     Watchers  0
             *[email protected]           : ccss:SIP/202          State:Unavailable     Watchers  0
             *[email protected]           : ccss:SIP/203          State:Unavailable     Watchers  0
             *[email protected]           : ccss:SIP/200          State:Unavailable     Watchers  0
             *[email protected]           : ccss:SIP/201          State:Unavailable     Watchers  0
            *45*[email protected]          : Custom:QUEUE202*8000  State:Idle            Watchers  0
            *45*[email protected]          : Custom:QUEUE201*8000  State:Idle            Watchers  0
             *[email protected]           : ccss:                 State:Idle            Watchers  0
       *47*207*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
                [email protected]           : SIP/281,CustomPresen  State:Idle            Watchers  1
                [email protected]           : ,CustomPresence:280   State:Unavailable     Watchers  0
       *46*201*[email protected]          : qpause:8000:Local/20  State:Idle            Watchers  1
       *47*203*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
                [email protected]           : MulticastRTP/basic/2  State:Unavailable     Watchers  1
       *47*250*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *47*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
       *47*281*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
            *46*[email protected]          : qpause:8000:Local/20  State:Idle            Watchers  0
            *46*[email protected]          : qpause:8000:Local/20  State:Unavailable     Watchers  0
            *46*[email protected]          : qpause:8000:Local/21  State:Idle            Watchers  1
       *47*208*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
             *[email protected]          : MWI:[email protected]       State:Idle            Watchers  0
      [email protected]       : SIP/207,CustomPresen  State:Idle            Watchers  0
       *47*210*[email protected]          : Queue:8000            State:Unavailable     Watchers  0
             *[email protected]          : MWI:[email protected]       State:Idle            Watchers  4
             *[email protected]          : park:[email protected]  State:Idle            Watchers  0
             *[email protected]          : MWI:[email protected]       State:Idle            Watchers  0
             *[email protected]          : MWI:[email protected]       State:Idle            Watchers  0
             *[email protected]          : MWI:[email protected]       State:Idle            Watchers  0
             *[email protected]           : ccss:MulticastRTP/ba  State:Unavailable     Watchers  0
                [email protected]           : SIP/250,CustomPresen  State:Unavailable     Watchers  1
             *[email protected]          : MWI:[email protected]       State:Idle            Watchers  4
             *[email protected]           : ccss:                 State:Idle            Watchers  0
             *[email protected]           : ccss:SIP/281          State:Unavailable     Watchers  0
                *[email protected]          : park:[email protected]  State:Idle            Watchers  0
       *47*209*[email protected]          : Queue:8000            State:Unavailable     Watchers  0

  • 77 hints registered
    FPBX-Office*CLI>

Do you have the agent defined as a dynamic member in the queue settings in FreePBX for that queue?

Yes I have 201 & 202 as dynamic and 210 as static. this is a test system which is the exact same distro as my client that is having the problem and I am able to replicate the same issue.

gary.

Problem fixed, I had to enable Enable Custom Device States in System Settings.

gary