I installed about a week ago your product queuemetrics from the freepbx plug-ins page.
All seems to work great and the reports are really useful but I always see duplicate agents, both in realtime view and historical reports!
I defined my agents in QM but in the reports (and realtime view as well) I always see an agent named, say, “Viktor” (which is correct) and anoter “Agent/viktor” agent; that’s for every agent.
I’m looking forward for an answer from you guys; sorry for my English, if something is unclear or you need screeshots or something else, let me know!
Thanks in advance.