Hi guys,
I installed about a week ago your product queuemetrics from the freepbx plug-ins page.
All seems to work great and the reports are really useful but I always see duplicate agents, both in realtime view and historical reports!
I defined my agents in QM but in the reports (and realtime view as well) I always see an agent named, say, “Viktor” (which is correct) and anoter “Agent/viktor” agent; that’s for every agent.
I’m looking forward for an answer from you guys; sorry for my English, if something is unclear or you need screeshots or something else, let me know!
Thanks in advance.
Vik
Hi Viktor,
thanks for your interest in QueueMetrics; we’re glad you’re finding it useful. 
Are you sure you installed from FreePBX? Maybe you meant Elastix; anyway, that’s not important.
As for your issue; if you use Users&Devices mode in FreePBX, the logs are written slightly differently; just add in your Agents’ configuration the duplicate name in the “Asterisk aliases” field (so, in your case “agent/viktor”).
For more details:
User manual part regarding this feature: http://manuals.loway.ch/QM_WhatsNew-chunked/ar01s02.html (2.6)
FAQ regarding this feature: http://queuemetrics.com/faq.jsp?uid=faq-091-friendly_names
Hope this helps you.
For any question we’re here to help you.
Kind Regards
Loway Team