Hi, I’m using ISymphony module. Suppose if there is a call waiting into the queue. If we manually drag this call to any agent, in Queue it considered as Abandoned call . Can this be changed?
mudasar321 (Mudasar) #1
cynjut (Dave Burgess) #2
@isymphony might be who you need to get in touch with. This sounds like a problem that only they can solve (since it’s a commercial package).
system (system) closed #3
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