Does the Visual Voicemail DPMA app allow us to provide one user with access to Check voicemails for a different user/extension?
From my understanding, this is a feature that does exist in the Visual Voicemail REST Apps (XML-API) Phone Apps implementation. But originally was not included in the DPMA variant of its Visual Voicemail phone app.
Based on the current documentation, I do not see this addressed.
We have customers where a receptionist, administrative assistant, or team leader needs to be able to review the voicemails for other users/extensions in addition to their own.
As this is in the phones section, I’ll respond from that perspective: the Sangoma Px phones do not support a configuration that allows the user to choose which account to use for visual voicemail. Visual voicemail is tied to the primary account on the phone.
Thanks for the response. Are there plans to add this functionality for the DPMA (Pxx) phones? It seems this is the only high-value Phone Apps feature from the prior Phone Apps generation (REST Apps) that has not yet been ported to the newer (current) [DPMA] phone apps.
We have a law office who has the attorney’s assistant manage his voicemails (in addition to her own voicemails). She wants to do this from the phone. Not from UCP.
It would be a big win if we could give her the same intuitive process to access and manage his voicemails as she does with her own (DPMA Visual Voicemail).