For anyone that’s tied one of these into the PBX, did you have to create the user in the sip_additional.conf file or were you able to do it from the GUI and make it work? Having trouble here. The device will answer when dialed but doesnt send the call anywhere (not sure if it’s supposed to on an inbound call), and dialing a code from the keypad does not seem to trigger a call to the extension specified. It is registered.
From their documentation
You definitely should not do it in sip_additional.conf, as FreePBX completely overwrites that from its internal database.
You shouldn’t be using sip*.conf, as chan_sip is no longer supported, by the main Asterisk project. I would hope that the information about problems with video have been fixed since the guide was produced, as there is no chan_sip in the official source code for Asterisk 21 or 22
Help a retard here, how do I make this work with pjsip?
