Do-Not-Disturb kills ring groups

General Help
1

Today I had a single phone in a ring group get put on DND. I got a call that Non of the phones would ring. Took me awhile to track down why and which phone. Why would 1 phone in a ring group mess up all the phones? I had the ignore CF box clicked in the ring group but didn’t seem to matter.

2

Start an asterisk shell (asterisk -r) then ‘core set verbose 5’.
Catch the output when you dial the ring group and paste it here.
Start with three {, then your debug, after the last line of your log put three }

3

Ring-All

4

What is your Ring Strategy set to in the Ring Group?

5

Latest and greatest FreePbx 2.5.1.0 on Pbx In a Flash box.
CentOS 5.2
Kernel 2.6.18-92.1.6.el5 (SMP)
Asterisk 1.4.21.2

PIII 866
1.6GB ram
2 18GB SCSI hard drives

Aastra 9133i phones latest firmware

I do not use queues, just ring groups. 6 phones in this ring group. One of them got put on DND and it killed the entire ring group. Non of the phones would ring.

6

Without more info on your setup inc. hardware and software and versions it is hard to tell what the problem is, but i would venture to guess that either the phone is taking and then dropping the call or you’re run old / beta code that is buggy

7