DND Status in CDR Userfield Using Dial Plan

[shane8johnson (United States)]

I would like to log to the CDR Userfield when an ext is on DND.

I have the following DialPlan which shows up in the Asterisk Log File successfully, but it doesn’t actually put anything in the Userfield.

I included it within “from-internal-custom” because I am interested specially when a user in a ring group is in DND and the call bypasses that user because they are on DND.

extensions_custom.conf

Dial plan from orignal post removed. See soultion for working dial plan.

Should I be including the macro somewhere else?

[lgaetz (Lorne Gaetz)]

You don’t want _X. in from-internal, that will be unpredictable. Use the dialplan hooks described here:

Hooking for fun and income

Despite the frequency with which it arises here in the forum, there is not yet a good resource for learning to use dialplan hooks in FreePBX. This will probably end up in the wiki at some point, but until that happens, here are the broad strokes for leveraging dialplan hooks in FreePBX 14. What is a dialplan hook? A dialplan hook refers to several pre-defined FreePBX contexts that exist solely for users to add their own Asterisk Macros to be run at specific locations in the call flow. They all …

[shane8johnson (United States)]

I re-read your post and the part that helped me the most was When do I use a dialplan hook and when do I use a Custom Destination?

So I edited my extensions_custom.conf to the following:

[custom-dnd-check]
exten => s,1,NoOp(Checking if DND is ON for Extension 5001)
exten => s,n,Set(DND_STATUS=${DB(DND/5001)})
exten => s,n,GotoIf($["${DND_STATUS}" = "YES"]?dnd_on:dnd_off)
exten => s,n(dnd_on),Set(CDR(userfield)=DND_ON)
exten => s,n,NoOp(Do Not Disturb is ON for Extension 5001)
exten => s,n,Goto(end)
exten => s,n(dnd_off),NoOp(Do Not Disturb is OFF for Extension 5001)
exten => s,n(end),Return()

Then I created a custom destination, set the target as the macro. (Is this the correct term here?)

Finally, I set the inbound route to this custom destination, and once the call hits the custom destination, it goes to the ring group as set in the custom destination.

Now, the CDR Userfield does populate with “DND_ON” if the internal user in the ring group is on DND.