Distinguish incboud calls in queue according to DID

FreePBX Applications / Modules
1

I’ve the following requirement:
10 inbound routes are connected to the same queue, I’m interested if it is possible to somehow distinguish incoming calls in queue by DIDs they have dialed to. Lets say if Caller #1 called DID of the inbound route #1 and Caller #2 called DID of the inbound route #2 and both callers are in queue waiting for the agent to answer the call, if it is possible to somehow identify that Caller #1 dialed DID #1 and Caller #2 dialed DID #2.

2

One simple way is to add a unique caller ID prefix to each inbound route.

1 Like
3

Thank you for your response. I’ll think about it.

1 Like
4

Set Caller ID for each of the Inbound routes. Or set it on each queue (assuming each DID is routed to separate queues)

5

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.