Disable sound anthor caller is waiting

When one of opperators is on the phone and new caller coms in the queue. Then they get a sound notifying that ther is another caller how can i disable that ?

Enable the “Skip Busy Agents” option in the queue configuration so that it does not deliver calls to busy agents:

To avoid internal calls arriving as well, disable the extension’s “call waiting” option, which is found in the “advanced” tab.

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