When a caller press # to go for option as per called number requirements, user gets a prompt saying this is not a valid transfer and call gets disconnected or return but # (pound) are not sent to call. We already disabled ## and ### feature code but seems like its something else.
Please assist!
Assuming that these are calls made from a local extension via a trunk, try setting Asterisk Trunk Dial Options for the trunk in question to null (field should be left blank). This will disable in-call transfer by DTMF; you can still transfer a call using the Transfer key or softkey on the device.
Thanks mate,
So it is currently set to system and shows T so I just need to use override and left it blank correct?
Yes, try that and test.
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.