I am sorry but I strongly disagree with this statement after seeing your comments over at DSL Reports about how you “feel” and “advocate” about FreePBX and Schmooze, Com, Inc and I have to call you out. James sent you right to an Asterisk bug to help you, Tony replied that it’s virtualization and in the other thread Malcom replied with several ways how to fix your phone issues. I am baffled that you think we are being “awfully damn harsh” and I respectfully say that you yourself are being “awfully damn harsh”. Everyone in here has been pretty kind and overly patient with you and I’ve seen some ugly threads in my day here.
You seem to want to place the blame solely on everything FreePBX, Digium, Schmooze, Com, Inc does so that you can justify to your client why there are issues instead of giving them a proper solution as has been mentioned in this thread and other threads dealing with other issues you’ve had. We now fully realize that when sh*t hits the fan you point the finger at all of this “Open Source Software”, you’ve made that abundantly clear by telling us that you will go with another “product” and “have” to tell your client that.
The fact that you are now playing the “victim” card is aggravating. When you post in different threads that you “will have to find another product” that is threatening the developers, FreePBX and Digium, holding us hostage so that we say something like “please don’t leave we will do anything you want” or so that we feel bad, it doesn’t make us jump out of our seats and it doesn’t make us feel guilty it only gives us a terrible taste in our mouth. You’ve not only said this once but many times and I am not sure what you expect us to say in response to that.
I leave attached all of your responses from DSL Reports here, it is not hard for us to cross link your username, email address and general location with those provided on DSL Reports. If the below responses are advocating FreePBX then maybe I just don’t know how to read or how to interpret what you are trying to imply.
If their commercial modules, Device Manager and their new “Apps” infrastructure and any indication, they are going to need to seriously step up their game in terms of quality and usability (and customer support for that matter) if they want people to pay for it.
Does anyone know if the song “America”, which includes the lyric, “Let freedom ring” is copyrighted?
If so, they seem to have violated copyright law all over their web site.
This is, in my experience, the standard whinge of some in the open source community. Anyone who complains or reports quality issues/defects is told to fix it themselves and/or that they shouldn’t complain because they are getting something for free. As I’ve noted elsewhere about this particular product, there are ads and sales pitches that have been inserted throughout the FreePBX GUI in the last couple years, so let’s just dispense with the supposition that Schmooze is not getting anything from their support of the free product.
That said, the paid/commercial modules have been, in my experience, more buggy and problematic than the open source modules. Support is expensive and more than once I’ve had my support credits used, and was then told that my platform wasn’t supported, so they couldn’t/wouldn’t fix the problem.