I’m using 184.108.40.206 and I have a ring group set to ringall for 7 extensions. If I directly dial an extension I can pick up that extensions from another by dialling **extension.
If I dial the ring group number, all phones ring as expected, but if I try to pickup any extension in the ring group with **extension it fails to pick it up with a 603 error displayed on the phone.
However I can pick up the call by using **ringgroup number fine if I have call pickup enabled on the ring group. I have tried **extension with and without pickup enabled (The help text says it should work either way).
If I use the generic pickup *8, that does pickup the call from the ringgroup.
The reason I do not want to use *8 is because each phone has a BLF button, that works for directed call pickup when flashing under normal circumstances, and I want the same user experience when the extensions are ringing due to a ring group as well as a direct call.
Is this a bug, or am I doing something wrong?