Digium/Sangoma D65, EPM, issues with echo, NTP, and "Dial Entry Timeout"

[jcbdmd]

Total newb. Read some of the recommendtions on here about the digium/sangoma d65 and decided to try a few, and it feels much nicer to me all around than my sangoma s505 and certainly better than my AAastra phones.

However I am having some problems with NTP, their configs, EPM and also a possible codec/echo problem.

Does anyone have a cookbook of all the things to set this phone up with freepbx 15/Asterisk 16 using PJSIP?

[Charles_Darwin]

Start here
https://wiki.asterisk.org/wiki/display/DIGIUM/Digium+Phones+and+FreePBX

Dont use EPM, use the Digium phones module instead…

I prefer the advanced DPMA configuration
https://wiki.asterisk.org/wiki/display/DIGIUM/Advanced+DPMA+Configuration

[jcbdmd]

TYVM, waiting on my digium license for the phones for FreePBX!

[Charles_Darwin]

You dont need a Digium license, Digium D phones work with freePBX. Digium was bought by Sangoma anyway…

[scristopher71 (Scristopher7)]

Some versions of freepbx still require you to put the license info in to use the digium phones module. I also agree with you 100% on not using epm for the digium phones, the digium phones module is so much better for these phones.

[jcbdmd]

Do I “remove” the phone from endpoint manager so that the digium phones module takes control of it?

Right now the digium phones module seems to not be aware that I have 2 Digium endpoints connected to the network.

[Charles_Darwin]

Yes, you have to remove the phones from the EPM. If you dont have any other phones using the EPM, it would be best to deactivate it.

[Charles_Darwin]

The default mode of the digium phone module is easy mode. In most cases this is good enough, if you want to configure every little feature of the phones, try the advanced mode I mentioned above.

Here is a script, if you want to use the freePBX contact manager with your phones

Sangoma D65 + Digium phones module + freePBX contact manager

Since I wanted my Digium D65 phones, which work flawlessly with a freePBX 14 server, to use the freePBX contactmanager, I created a script, which generates a xml-file the Digiums can understand. Unfortunately, the Endpoint Manager in freePBX was not reliable enough to set up the Digiums, therefore I decided to use the advanced DPMA configuration with the Digium phone module. This works great, except that you have to use the phonebook in the Digium phone module, which does not supply any names t…

[jcbdmd]

OK I removed the phone from EPM and it was still missing from the Digium module. I was able to force it to find the phone by forcing MAC authentication. I have sent it the appropriate timezone, but time and date is still way off, just shifted the amount defined by the timezone. All of my other brand phones are pulling NTP info directly from my FreePBX appliance…

[jcbdmd]

NTP issue was in the “Networks” section under Digium Phones, the default NTP server is 0.digium.pool.ntp.org which needs to be an NTP server that actually works. I set it to my FreePBX appliance, but I’m sure in larger organizations you would have your own NTP server

See here:
https://support.digium.com/community/s/article/How-do-I-correct-the-date-time-on-my-Digium-phone-when-my-System-Clock-is-correct