I am new here, so please be gentle, I have recently received 20 Digium P310 phone from a supplier, I have setup the [hone with extension mapping, 11 of the phones have connected, using the Sangoma Configuration Server.
When I try to do the same with the other 9 phones, they keep asking for the Global Configuration Passcode, I don’t use this with the DPMA setting, however, to eliminate this I have setup the option and tested with other P310 and D60 phones and when it asks, they connect and download the config and are ready to use.
But the other still just ask for the password and either come back with proxy error or wrong code.
Whilst the phones are the same model I have noticed the firmware is slightly different and on the back of the phone the network ports are blue, whilst the one that work are black, I am sure this should not make any difference but who knows. I have updated the firmware and still no joy, any help would be appreciated.
HI @lar1606
What is the FreePBX version being used here…?
If the phone is asking for the Global Configuration Passcode, it means that the DPMA setting has been enabled. To find the Global Configuration Passcode, navigate to Endpoint → DPMA Management and look for the Global PIN field. Once you enter the PIN into the phone, it will fetch the extension list, allowing you to select one.
Usually the DPMA Global Pin is not enabled, however, to test the issue I am having I did enable it and tested other P310 and D60 phones and they worked fine, the nine phones that wont, don’t seem to have even got to the server, no mater what selection you do on the phones, including start phone without configuration, it still asks for a pin.
HI @lar1606
can you give a try by hard reset of the phone, just reboot the phone and press *86 as soon as the phone display shows booting bar with 4 out of 8.
Hi @lar1606 ,
Have you done the phone hard reset by key code which is *86 while booting…?
If not please try again once,
Also while booting you can check /var/log/httpd/access.log to see if phone is contacting your PBX and looking for config files are not, you can paste the logs for further help
Yes the hard reset was done, using *86 but nothing seemed to change, also as requested checked the access_log file, none of my Mac addresses for the phone that I am having issues with are not listed,.
Hey @lar1606 Can you please raise support ticket so we can connect to your system to debug further. Please DM me the ticket number so I can follow up internally.
Issue resolved, thanks t Sangoma engineer, the phones were tied to another domain, hence it kept asking for the passcode, once remove from other domain, they all provisioned as expected, thanks to @Santhosh and @kgupta for answering the board.