Different Ringtone for Call Back

1

I have a ring group for Reception that all calls come to when someone calls in. Reception will then transfer to different departments but sometimes when they transfer to a department no one answers. When there is no answer I have the call to return to the reception ring group. Is it possible to setup a different ring when the call comes back to the ring group after no one picks up?

Thanks,

2

Setup a new ring group for the returning calls, change the alert info.

3

That’s a great idea. Thanks for the insight.

4

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