DIALSTATUS = BUSY and HANGUPCAUSE = 17

General Help
1

Hi All,

I am receiving this message “all circuit are busy now”, and upon further investigation i saw in logs i saw this error on the logs “DIALSTATUS = BUSY and HANGUPCAUSE = 17”.
Note: this issue is on and off but we are getting it around 300 times a day, so it is very frequent and becoming and alarming issue.(big system Xorcom appliance around 280 extension)

version info:
we are using Elastix 2.2.0-22
Freepbx: 2.8.1.4-12
Asterisk: 1.8.9.1-1

Thank you for any helpful suggestions.

2

This cause is used to indicate that the called party is unable to accept another call because the user busy condition has been encountered.

3

sometimes I even got this error when wrong number is dial. is it genuine case or is there an issue somewhere?? because users has been complaining a lot because all they hear “all circuit are busy now”.

4

You hear that message because is the way that the FreePBX dialplan is designed. You can tune the message by editing/overriding the context.

You can use google translate and follow the instructions here: