Dialling a Dynamic extension number from value captured and processed from DTMF

sahmed84 · February 7, 2023, 2:02am

Hello

Sorry if this has been already answered but I could not find something similar to my issue by searching here.

I am trying to create a call flow where:

The inbound call is sent to a Dynamic Route
6 Digit DTMF is captured (Sales Quotation Number) in a variable named: DYNROUTE_quote_id and matched against an API which returns an extension number of the agent who is dealing with the quotation.
The Result is saved into a variable in Dynamic Route Saved variable section named: DYNROUTE_agent_ext
Then the call is sent to a Custom destination with target: from-internal,${DYNROUTE_agent_ext},1

However this is failing with the following output:

== Using SIP RTP Audio TOS bits 184
== Using SIP RTP Audio TOS bits 184 in TCLASS field.
== Using SIP RTP Audio CoS mark 5
– Executing [201@from-internal:1] NoOp(“PJSIP/100001-0000001e”, “Running miscapp 1: Test Dynamic Route”) in new stack
– Executing [201@from-internal:2] Macro(“PJSIP/100001-0000001e”, “user-callerid,”) in new stack
– Executing [s@macro-user-callerid:1] Set(“PJSIP/100001-0000001e”, “TOUCH_MONITOR=1675734198.30”) in new stack
– Executing [s@macro-user-callerid:2] Set(“PJSIP/100001-0000001e”, “CHANCONTEXT=”) in new stack
– Executing [s@macro-user-callerid:3] Set(“PJSIP/100001-0000001e”, “CHANCONTEXT=”) in new stack
– Executing [s@macro-user-callerid:4] Set(“PJSIP/100001-0000001e”, “CHANEXTENCONTEXT=100001-0000001e”) in new stack
– Executing [s@macro-user-callerid:5] Set(“PJSIP/100001-0000001e”, “CHANEXTEN=100001-0000001e”) in new stack
– Executing [s@macro-user-callerid:6] Set(“PJSIP/100001-0000001e”, “CALLERID(number)=100001”) in new stack
– Executing [s@macro-user-callerid:7] Set(“PJSIP/100001-0000001e”, “AMPUSER=100001”) in new stack
– Executing [s@macro-user-callerid:8] Set(“PJSIP/100001-0000001e”, “HOTDESCKCHAN=100001-0000001e”) in new stack
– Executing [s@macro-user-callerid:9] Set(“PJSIP/100001-0000001e”, “HOTDESKEXTEN=100001”) in new stack
– Executing [s@macro-user-callerid:10] Set(“PJSIP/100001-0000001e”, “HOTDESKCALL=0”) in new stack
– Executing [s@macro-user-callerid:11] ExecIf(“PJSIP/100001-0000001e”, “0?Set(HOTDESKCALL=1)”) in new stack
– Executing [s@macro-user-callerid:12] ExecIf(“PJSIP/100001-0000001e”, “0?Set(CALLERID(name)=)”) in new stack
– Executing [s@macro-user-callerid:13] GotoIf(“PJSIP/100001-0000001e”, “0?report”) in new stack
– Executing [s@macro-user-callerid:14] ExecIf(“PJSIP/100001-0000001e”, “1?Set(REALCALLERIDNUM=100001)”) in new stack
– Executing [s@macro-user-callerid:15] Set(“PJSIP/100001-0000001e”, “AMPUSER=100001”) in new stack
– Executing [s@macro-user-callerid:16] GotoIf(“PJSIP/100001-0000001e”, “0?limit”) in new stack
– Executing [s@macro-user-callerid:17] Set(“PJSIP/100001-0000001e”, “AMPUSERCIDNAME=User-1”) in new stack
– Executing [s@macro-user-callerid:18] ExecIf(“PJSIP/100001-0000001e”, “0?Set(__CIDMASQUERADING=TRUE)”) in new stack
– Executing [s@macro-user-callerid:19] GotoIf(“PJSIP/100001-0000001e”, “0?report”) in new stack
– Executing [s@macro-user-callerid:20] Set(“PJSIP/100001-0000001e”, “AMPUSERCID=100001”) in new stack
– Executing [s@macro-user-callerid:21] Set(“PJSIP/100001-0000001e”, “__DIAL_OPTIONS=HhTtr”) in new stack
– Executing [s@macro-user-callerid:22] Set(“PJSIP/100001-0000001e”, “CALLERID(all)=“User-1” <100001>”) in new stack
– Executing [s@macro-user-callerid:23] ExecIf(“PJSIP/100001-0000001e”, “0?Set(CUSDIAL=)”) in new stack
– Executing [s@macro-user-callerid:24] ExecIf(“PJSIP/100001-0000001e”, “0?Set(CALLERID(all)=“User-1” <100001>)”) in new stack
– Executing [s@macro-user-callerid:25] GotoIf(“PJSIP/100001-0000001e”, “0?limit”) in new stack
– Executing [s@macro-user-callerid:26] ExecIf(“PJSIP/100001-0000001e”, “0?Set(GROUP(concurrency_limit)=100001)”) in new stack
– Executing [s@macro-user-callerid:27] ExecIf(“PJSIP/100001-0000001e”, “0?Set(CHANNEL(language)=)”) in new stack
– Executing [s@macro-user-callerid:28] NoOp(“PJSIP/100001-0000001e”, “Macro Depth is 1”) in new stack
– Executing [s@macro-user-callerid:29] GotoIf(“PJSIP/100001-0000001e”, “1?report2:macroerror”) in new stack
– Goto (macro-user-callerid,s,30)
– Executing [s@macro-user-callerid:30] GotoIf(“PJSIP/100001-0000001e”, “0?continue”) in new stack
– Executing [s@macro-user-callerid:31] ExecIf(“PJSIP/100001-0000001e”, “1?Set(__CALLEE_ACCOUNCODE=)”) in new stack
– Executing [s@macro-user-callerid:32] Set(“PJSIP/100001-0000001e”, “__TTL=64”) in new stack
– Executing [s@macro-user-callerid:33] GotoIf(“PJSIP/100001-0000001e”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,49)
– Executing [s@macro-user-callerid:49] Set(“PJSIP/100001-0000001e”, “CALLERID(number)=100001”) in new stack
– Executing [s@macro-user-callerid:50] Set(“PJSIP/100001-0000001e”, “CALLERID(name)=User-1”) in new stack
– Executing [s@macro-user-callerid:51] GotoIf(“PJSIP/100001-0000001e”, “0?cnum”) in new stack
– Executing [s@macro-user-callerid:52] Set(“PJSIP/100001-0000001e”, “CDR(cnam)=User-1”) in new stack
– Executing [s@macro-user-callerid:53] Set(“PJSIP/100001-0000001e”, “CDR(cnum)=100001”) in new stack
– Executing [s@macro-user-callerid:54] Set(“PJSIP/100001-0000001e”, “CHANNEL(language)=en_GB”) in new stack
– Executing [201@from-internal:3] Goto(“PJSIP/100001-0000001e”, “dynroute-1,s,1”) in new stack
– Goto (dynroute-1,s,1)
– Executing [s@dynroute-1:1] Set(“PJSIP/100001-0000001e”, “__DYNROUTE_RETRIES=0”) in new stack
– Executing [s@dynroute-1:2] Read(“PJSIP/100001-0000001e”, “dtmfinput,6,5”) in new stack
– Accepting a maximum of 6 digits.
> 0x7f3b10016a40 – Strict RTP learning after remote address set to: 192.168.50.133:37921
> 0x7f3b10016a40 – Strict RTP switching to RTP target address 192.168.50.133:37921 as source
– User entered ‘500001’
– Executing [s@dynroute-1:3] Set(“PJSIP/100001-0000001e”, “__DYNROUTE_DYNROUTE_quote_id=500001”) in new stack
– Executing [s@dynroute-1:4] Set(“PJSIP/100001-0000001e”, “dynroute=”) in new stack
– Executing [s@dynroute-1:5] Set(“PJSIP/100001-0000001e”, “dynroute=500001”) in new stack
– Executing [s@dynroute-1:6] Set(“PJSIP/100001-0000001e”, “dynroute=500001”) in new stack
– Executing [s@dynroute-1:7] Set(“PJSIP/100001-0000001e”, “__DYNROUTE_DYNROUTE_agent_ext=500001”) in new stack
– Executing [s@dynroute-1:8] GotoIf(“PJSIP/100001-0000001e”, “0?dynroute-1,1,1”) in new stack
– Executing [s@dynroute-1:9] Goto(“PJSIP/100001-0000001e”, “dynroute-1,1,1”) in new stack
– Goto (dynroute-1,1,1)
– Executing [1@dynroute-1:1] Goto(“PJSIP/100001-0000001e”, “from-internal,1”) in new stack
– Goto (from-internal,1,1)
[2023-02-07 01:43:22] WARNING[10295][C-0000001f]: pbx.c:4513 __ast_pbx_run: Channel ‘PJSIP/100001-0000001e’ sent to invalid extension but no invalid handler: context,exten,priority=from-internal,1,1
– Executing [h@from-internal:1] Macro(“PJSIP/100001-0000001e”, “hangupcall”) in new stack
– Executing [s@macro-hangupcall:1] GotoIf(“PJSIP/100001-0000001e”, “1?theend”) in new stack
– Goto (macro-hangupcall,s,3)
– Executing [s@macro-hangupcall:3] ExecIf(“PJSIP/100001-0000001e”, “0?Set(CDR(recordingfile)=)”) in new stack
– Executing [s@macro-hangupcall:4] Hangup(“PJSIP/100001-0000001e”, “”) in new stack
== Spawn extension (macro-hangupcall, s, 4) exited non-zero on ‘PJSIP/100001-0000001e’ in macro ‘hangupcall’
== Spawn extension (from-internal, h, 1) exited non-zero on ‘PJSIP/100001-0000001e’

Looks like for some reason the variable is putting a null value to the dialplan. I will be very grateful if someone could kindly point me to the right direction to achieve this. Many thanks in Advance.

spioli · February 7, 2023, 11:14am

The agent_ext seems to also be “500001”. Is that a valid extension?

sahmed84 · February 7, 2023, 11:43am

Hi yes. 500001 is a virtual extension with Voicemail enabled for test.

sahmed84 · February 7, 2023, 12:12pm

Hello, I think I have figured it out. I kind of misunderstood the tooltip:

“This is available as [xxx] in the query/lookup where xxx is the name of the variable you specify here. To use the variable in the dialplan (e.g. custom applicaitons) it is necessary to prefix it with DYNROUTE_ e.g. DYNROUTE_xxx”

I have now renamed the result variable to: agent_ext (previously was DYNROUTE_agent_ext)

and in the custom destination set the target as: ext-local,${DYNROUTE_agent_ext},1

Seems to be working!!!

lgaetz · February 7, 2023, 4:55pm

Good stuff. There is a method in this post where you can use a second Dynroute to validate that the API returns a valid extension number: Dynamic Routes - Extension Check - #2 by lgaetz

${DIALPLAN_EXISTS(ext-local,${DYNROUTE_agent_ext},1)}

The second dynroute could then branch call to the extension or to a generic destination.

sahmed84 · February 7, 2023, 6:09pm

Thank you kind Sir!

system · February 14, 2023, 6:10pm

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