As I’ve mentioned in a previous post, we’re migrating to a FreePBX based system. Our current system allows people to dial 0 to reach the operator, but I can’t get this to work in FreePBX. Even if I define a 0 extension, I’m unable to call it, though the phone can place outbound calls.
I’m assuming from this that this isn’t such a good idea, but I need to replicate the functionality, at least for now, anyway. I did notice that when we configured our IVRs and Day/Night group, dialing 0 would take you to the active IVR.
We’re using Asterisk 22.214.171.124, FreePBX 126.96.36.199. Polycom IP 500/501s and 600/601s. These phones have the same configuration as on the old PBX, and the “0” dialing was working there, but we had a 0 extension in the dialplan, like any other extension. I’m trying to do that here, but can’t figure out how to do it with a Custom Extension. I’ve rigged it up for now by creating a 0 extension, then configuring Follow-Me by taking out the 0 extension and adding the extension that I want to ring. But I don’t know if that will cause other problems.
It’s not just from the IVR; people call the Operator from their desk phones. I just realized that I just needed to set the destination if no answer to the extension I want. And now you can dial 0 from the IVR without an entry defined
We create a ring group called 0, and place the extension that we want it to ring to. When she/he goes on vacation I have one place to change it, when we hire somebody to help out during the busy season I add it to the ring group. It’s real simple. The only other place I needed to define it was in the IVR to make 0 dial the ring group.