This is probably a stupid solution or maybe won’t have a solution at all, but my previous employee had created a ring group starting with 787, and then created extensions 78701, 78702, etc to be part of that ring group… I’d like to clean this up by dialing a few extension directly to see if they are active. Since they’re labeled generically I don’t know how to identify them. So i’m wondering if there’s a way for me to ‘bypass’ the ring group by calling the extensions directly?
Since the prefix is 787, it goes to the ring group every time. Can I force dial an extension by pressing any key combos that bypasses the ring group?
I don’t really understand this, as I would expect FreePBX to use an exact match for the ring group number, not “_787.”, so if you dial the complete number, it wouldn’t match and you would either get through or number not recognised.
Is there any possibility that the previous employee actually set the ring group number to “_787.” or “_787!”. That possibility isn’t documented in the user guide, but would work unless there is specific validation to prevent it.
Unfortunately the user guide suggests you cannot change the number, so you might have to delete the whole group and recreate.
However, as FreePBX generally requires the extension number to match the address of record of the device, cannot you not just check whether the extensions are registered?
Basic solution: Create a new extension that’s not registered to anything, go to the advanced tab and change the ‘unreachable’ settings to point to the extensions. To test it, i first pointed it to an IVR to make sure it worked, then pointed it back to a working 787xx number to verify.