On our company voicemail message, we would like to say something like “if you know your parties’ extension dial it now, otherwise leave your message…”. But I can’t figure out how to allow the option of dialing an extension during that greeting. Is there a setting somewhere that permits this?
I’ve encountered this from other companies. You call the company, no one answers, it plays a message for a shared mailbox but on the message, they give you the option to dial a direct extension if you know it to get that person’s extension instead. Maybe though it’s not really the voicemail that is playing? Could it be a menu that if no one presses any number, it then goes to a voicemail box but with no greeting?
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.