Detect if Insurance Call agent answers then transfer the call to Call Center agent

[billsimon]

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How to differentiate between auto call answer ivr and real audio of human

hi Guys, I have a new requirement from my automation team. we have insurance calls and our agents have to wait long to hear the insurance ivr. we want to skip the insurance ivr and automatically transfer the call to agent when IVR ends and some person form insurance answer the calls. Is there any way we can achieve this or how can we check this from freepbx that the real person is speaking now. I am waiting for any ideas or suggestions.