Detect if Insurance Call agent answers then transfer the call to Call Center agent

hi All,

We are in a situation where our employees have to dial out to billing insurance companies and input the data and then wait long in the queue to connect to the available Insurance agent.

so we have to design a system or any solution which will help us like our solution will automatically dials the insurance number and enters the available entries and then detects if the insurance agent picks up it will transfer the call to the Billing Call Center agent or (our agent).

How can this be automated.

Your original post on this topic is still open but you didn’t respond to the replies there.

Didn’t you ask that already a couple of weeks ago?

hey thanks dicko.

I am sorry I don’t know why i am not receiving alerts for the posts i shared

HeHe, you didn’t “share” it , you “posted” it, ADD perhaps? :wink:

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