Detect if Insurance Call agent answers then transfer the call to Call Center agent

[faisalkhan]

hi All,

We are in a situation where our employees have to dial out to billing insurance companies and input the data and then wait long in the queue to connect to the available Insurance agent.

so we have to design a system or any solution which will help us like our solution will automatically dials the insurance number and enters the available entries and then detects if the insurance agent picks up it will transfer the call to the Billing Call Center agent or (our agent).

How can this be automated.

[billsimon]

Your original post on this topic is still open but you didn’t respond to the replies there.

How to differentiate between auto call answer ivr and real audio of human

hi Guys, I have a new requirement from my automation team. we have insurance calls and our agents have to wait long to hear the insurance ivr. we want to skip the insurance ivr and automatically transfer the call to agent when IVR ends and some person form insurance answer the calls. Is there any way we can achieve this or how can we check this from freepbx that the real person is speaking now. I am waiting for any ideas or suggestions.

[dicko]

Didn’t you ask that already a couple of weeks ago?

[faisalkhan]

hey thanks dicko.

I am sorry I don’t know why i am not receiving alerts for the posts i shared

[dicko]

HeHe, you didn’t “share” it , you “posted” it, ADD perhaps?

[faisalkhan]