Using FreePBX 188.8.131.52 I have found that there is no way to set up a custom parameter for queue in GUI. I am talking about the “service level”.
Why, there are only 15, 30, 45 and so on sec? How can I set up 20 or 27 sec?
From my point of view, this is the highly important issue but I can resolve it only creating the queue_custom.conf.
However, this way is not convenient as our supervisors do not have access to freepbx server by the shell.
So my question is: is it possible to add such a feature to change this setting via GUI and with using seconds (5,6,7,8,20,33,27)?
It would be great if you implement it to the distro or better with the upcoming update.