Custom IVR extension not accessible outside FreePBX

Hi Team,

I created my own custom IVR using PAGI and put the
extension in extensions_custom.conf. Everything is working and I didn’t
encounter any problem if the call is internal. However if
the call is coming from an external call (example via Avaya) it is not
visible. I just received a busy tone.

I made a modification on
the extensions_additional.conf and modified some existing IVR there to
point to the custom IVR that I made. It’s working but unfortunately it
will be updated by FreePBX Admin, thus I’ll lost my modifications.

How can I put it in the extensions_custom.conf while making it accessible externally. I hope you can help me with this.


Hi Team,

Anybody can help me with this please.

Please post a call trace

Hi jfinstrom,

Thank you for your response.

Is that the /var/log/asterisk/full, unfortunately when I tried to post it here I have an error “Sorry, new users can only mention 2 users in a post.”